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Customer service
Online card
The manager will help you pay for the order, write to us at inst @fraules_wear or by email fraules_wear@mail.ru . Attach a screenshot of your shopping cart on the website.
Payment
All international orders may be subject to sales tax, import duties and customs duties at the expense of the recipient. This rate is determined by the host country. We do not charge taxes, duties and customs fees at the time of placing an order. You must be prepared to pay these fees at the time of receipt of your order. Please contact your local customs office for more information.
Delivery
Price
Description
Delivery method
individually
from $ 33
customs fees, import tax and duties
The term depends on the destination country and weight, from 1900 rubles
International orders
International shipping
Processing time and shipping of the order is 2-3 days, individual models -up to 5 days, not counting the day of receipt of the order. Processing and shipping is carried out during business hours on weekdays, excluding holidays.
Delivery
International shipping
International orders
The term depends on the destination country and weight, from 1900 rubles
customs fees, import tax and duties
from $ 33
individually
Delivery method
Description
Price
Return of goods of inadequate quality
If you received a defective product or a product that does not match your order, please contact us via Instagram direct @fraules_wear. Our managers will quickly solve the problem.
Exchange and return
For all questions regarding the exchange and / or return of goods, please contact direct @fraules_wear.
You can issue an exchange / return within 7 calendar days from the moment of receipt of the order; in the message, indicate the order number, your last name and first name, the item you want to return and the reason for the exchange and/or return.
Make sure that the presentation and consumer properties of the goods are preserved, there are no signs of operation.
You can issue an exchange / return within 7 calendar days from the moment of receipt of the order; in the message, indicate the order number, your last name and first name, the item you want to return and the reason for the exchange and/or return.
Make sure that the presentation and consumer properties of the goods are preserved, there are no signs of operation.
Product exchange
If the purchased item does not fit you in size, you can exchange it for another size, provided that it is in stock. In this case, the exchange is made at the cost in force at the time of purchase.
Return of good quality goods
If the purchased item does not fit you in size, you can exchange it for another size, provided that it is in stock. In this case, the exchange is made at the cost in force at the time of purchase.
You will need to take measurements with a tape measure. To determine the appropriate size, it is necessary to correlate the measurements obtained with the sizes in the table.
Waist circumference is measured along the natural waist line at the narrowest point. The girth of the chest, hips is measured at the most protruding points.
How to choose the right size?
Size chart Top, Shorts, Cropped turtleneck, Crop top, Basic T-shirt
Size Chart Hoodies & Joggers
Size Chart Body & Dress
Dimensional grid Jumper
Dimensional grid KIDS
1
Bust
2
Waist
3
Hips
Online store of women's clothing
customer
contacts
Phone:
E-mail:
Pickup point address:
fraules_wear@mail.ru
Novosibirsk, st. Gogol, 204g, 2nd floor, dance school "Fraules dance centre"
FRAULES LLC
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Copying materials is prohibited
Copying materials is prohibited
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delivery
delivery from 2 working days
Individual
tailoring clothes to fit
minimalistic
design
free
delivery when ordering from 100$